3 Brands Crushing Instant Customer Service

In this age of instant gratification, consumers want their problems dealt with immediately — not five minutes from now. By implementing live chat on your website, you can keep your customers active and engaged. Do you use chat as a bonus feature on your site? Live chat shouldn’t be a bonus feature for your site; […]


Google Search Will No Longer Use Domains to Indicate Country Service by @MattGSouthern

Google search across desktop, mobile web, mobile apps, and Maps will no longer use country code top level domains (ccTLDs) to indicate where a user is searching from. Historically, Google has indicated the country service being access through the use of domains such as Google.ca, Google.nz, Google.com.br, and so on. Going forward the country service […]


Google Expands Home Service Ads to More Markets, More Business Categories by @MattGSouthern

Google’s Home Services ad product is now available to a wider variety of business types in more US markets. Back in May, SEJ contributor Ryan Clutter reported Google was reaching out to select businesses in Philadelphia inviting them to become Home Services Ads customers. All businesses in select categories within Philadelphia are now able to […]

Google Introduces the “Google Guarantee” for Home Service Ads by @MattGSouthern

Following Google’s crackdown on San Francisco area locksmiths and plumbers for abusing home service ads, the company has since introduced a verification process that comes with the distinction of being “Google guaranteed”. Here’s what it looks like in search results: Tapping on one of the results brings you to the home service ad for that […]